Here to Support You Every Step of the Way

From employment queries to HR support and business services, explore our FAQs to get the information you need fast, simple, and transparent.

UAE Weekend Change

The weekend change aligns with regional and global business practices, enabling better coordination with international markets while supporting employee well-being and productivity.

The updated working hours will follow the official company schedule communicated internally, in line with local labor regulations.

Yes, a transition period is provided to ensure a smooth adjustment for employees and business operations.

Any changes to individual work schedules will be communicated directly by HR, based on role and operational requirements.

The HR Operations team is available during official business hours. Updated timings will be shared internally.

For urgent matters, employees may raise a ticket via the designated HR portal or follow the emergency contact protocol shared by HR.

No, annual leave entitlements remain unchanged.

No, all UAE public holidays will continue to be observed as officially announced.

For Jobseekers

Our offices are located across key business hubs in the GCC. Please visit our Contact Us page for the latest locations and details.

No. We do not charge jobseekers any fees for recruitment or job placement.

Yes, we hire both locally and internationally, depending on role requirements and visa eligibility.

You can submit your CV through the Register With Us section on our website.

If your profile matches current or upcoming opportunities, our recruitment team will contact you.

This may indicate the role is on hold or under review. We recommend continuing to apply for other opportunities listed on our website.

All open roles are listed on our Careers page.

Business days refer to official working days, excluding weekends and public holidays.

For Associates

Coverage depends on your employment contract and company policy. Please contact HR for confirmation.

Medical test costs are subject to company policy and role requirements. HR will guide you on applicable expenses.

These components are part of your total salary package and not additional payments unless stated otherwise in your contract.

Medical insurance coverage is provided as per company policy and UAE labor law.

Your official joining date is mentioned in your offer letter and onboarding documents.

Timesheets can be accessed or requested through the HR portal or your reporting manager.

Visa renewal timelines vary but typically take a few working days once documentation is complete.

Visa stamping timelines depend on government processing and are handled by the PRO team.

Most letters are issued within a few business days, depending on the request type.

AIDA is our digital assistant designed to help associates with HR-related queries and support services.

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